Terms of Service

All bookings are confirmed by text or phone call once we review your request.

We require a valid name, phone number, and service address (or a promise to share the address at least 2 hours before the appointment).

Appointment times are best-effort windows. If we're running late from a previous job, we will notify you as soon as possible.

You must provide a safe, legal location to park the vehicle for the duration of the service (driveway, garage, parking spot).

We need access to a working water spigot and a standard electrical outlet within reasonable reach of the vehicle. If neither is available, please let us know in advance.

We do not provide service in locations where it is unsafe, illegal, or against HOA / property rules to detail a vehicle. The customer is responsible for confirming this is allowed.

Please remove all personal items, valuables, electronics, loose change, and trash before we arrive. We are not responsible for any lost, damaged, or misplaced personal items left in the vehicle.

Child seats: we will clean around them but will not remove or re-install child safety seats for liability reasons.

If the vehicle is significantly dirtier than described at booking (excess pet hair, mud, biohazards, mold, etc.), an additional fee may apply or we may need to reschedule.

We reserve the right to refuse service for vehicles containing biohazards (bodily fluids, broken glass, etc.) without prior notice and proper preparation.

Free travel is included within our core area: San Jose, Fremont, and listed nearby cities.

Outside the core area, a flat travel fee will be quoted and added to your total before service begins.

Even if your location is outside the greater Bay Area, feel free to contact us. We may still be able to work it out with a custom travel fee.

Prices listed are starting prices. Final pricing depends on vehicle size, condition, and selected add-ons. We will confirm the total before starting work.

Payment is due upon completion of service. We accept cash, Zelle, Venmo, and major credit/debit cards.

Tips are appreciated but never required.

There are no cancellation fees. The $20 (or 15% of total, whichever is greater) deposit you place when booking covers any late cancellations, reschedules, or no-shows.

We still appreciate at least 12 hours notice for cancellations or rescheduling so we can offer the slot to someone else.

No-shows (no one home, no access to the vehicle, no response after 20 minutes) forfeit the deposit but incur no additional charges.

We may need to reschedule in the event of heavy rain, extreme heat, or other unsafe weather. We will contact you as early as possible.

Light rain or cold weather: interior services continue as normal; exterior services are at our discretion.

We are a small, growing business using quality consumer-grade equipment. We do our best to deliver professional results but cannot guarantee removal of every stain, scratch, dent, oxidation, or odor. Some damage requires specialized tools or paint correction not included in our standard packages.

If you are not satisfied with the result, please let us know within 24 hours and we will return to address any reasonable issues at no extra charge.

We are not responsible for pre-existing damage, wear, or defects (cracked trim, peeling paint, loose parts, etc.). We will photograph any pre-existing issues we notice before starting.

By booking, you confirm that the vehicle is in safe operational condition and free of mechanical hazards.

We may update these terms at any time. The version posted on our website at the time of your booking is the version that applies.